Comcast in Elmhurst Hiring 200 Employees for New Technician Centers

Comcast is hiring 200 new employees at its Elmhurst facility as part of an initiative to improve customer experience through two new centers, a Technician Support Center and a Technician Logistics Center.

The new employees at the centers “will be responsible for scheduling, monitoring and supporting technicians in the field who do installations and make service visits to customers’ homes and businesses,” according to Comcast.

A technician can call the support center in Elmhurst while at a customer’s home to get more information, to walk through a procedure or if the customer wants to change an order.

The logistics center employees will plan day-to-day operations for Comcast technicians in the Chicago area, as well as technicians in the rest of Illinois, Indiana, Michigan and Florida.

John Crowley, senior vice president of Comcast greater Chicago region, said they’re building out the facility at 155 Industrial Drive while maintaining operations. He said Comcast answers thousands of service calls every day, and the support center employees will help link the customers and the technicians.

Once the full staff is hired, the Elmhurst facility will house more than 850 employees, including technical operations, engineering, video production, sales, community relations human resources and other departments, according to Comcast.

Comcast in the Chicago region is also getting 300 new service trucks with enhanced safety features, storage and more energy efficiency.

John Quigley, president and CEO of the Elmhurst Chamber of Commerce & Industry, pointed out that 200 new employees can make a significant contribution to the local economy through their every day patronage like buying gas and lunch.

He said Comcast’s is setting an example for other companies, showing Elmhurst is a good place to establish roots and grow a business.

The hiring process for the Tech Support and Logistics Centers has closed, but anyone interested in working for Comcast can check job openings at jobs.comcast.com/.