AT&T Outage In Elmhurst May Be More Widespread

ELMHURST, IL – A number of Elmhurst residents reached out to Patch to say that an AT&T internet outage may be wider than the company acknowledged Wednesday.

In an email, Barry Rollins, who lives in the 700 block of South Fairview Avenue, said he has been without AT&T service for nearly a week.

"The problem is far more widespread than AT&T has told you, and they know that," he told Patch. "Based on my experience, AT&T has figured out how to ignore or deflect their problems and blame it on the 'weather' or say it’s at a hub, or an isolated incident. These are all answers my family has received from AT&T; answers depend on which AT&T rep finally answers the phone."

Eric Pulia lives three blocks away in the 700 block of South Fairfield Avenue. He said he has been without AT&T service for nearly a week as well.

"(The company) makes it appear it's one customer," he said in an email. "It's several blocks in south Elmhurst, not just me."

(Pulia said late Thursday morning that his service resumed.)

AT&T spokeswoman Sarah Holland told Patch on Thursday morning that she would look into what is happening in south Elmhurst.

On Wednesday, she said in an email to Patch, "We aren’t seeing any widespread outages, but we are investigating further what might be happening with this particular customer," referring to Pulia.