What’s Your Problem? A Consumer’s Toolbox

Chicago Tribune consumer columnist and author Jon Yates will provide tips on how to be a better consumer, including how to battle companies, how to write a complaint letter, and how to best deal with customer service agencies. Yates will field questions at the end of the program. Signed copies of his book, What’s Your Problem? Cut Through Red Tape, Challenge the System and Get Your Money Back, will also be available for purchase.