PRC names Ingalls Family Care Center in Flossmoor ‘Excellence in Healthcare’ winner

Professional Research Consultants, Inc. (PRC) has named the Ingalls Family Care Center in Flossmoor a recipient of the 2011 National Excellence in Healthcare awards for consistently achieving “excellent” care ratings by patients.

         Ingalls FCC in Flossmoor was awarded a five-star rating for scoring in the top 10 percent of PRC’s national client database for emergency department care.  The prestigious award is based on the percentage of patients who rate a facility “excellent” for overall quality of care.

         “Your facility’s focus on excellence is making it a better place to work, a better place to practice medicine and a better place for your patients to be treated,” said PRC President and CEO Joe M. Inguanzo, Ph.D., in a congratulatory letter to Ingalls.

         Ingalls Family Care Center in Flossmoor was recognized at PRC’s national conference in Omaha, Neb., in May and received a plaque that can be displayed in the  facility.  In addition, five-star winners like the Ingalls FCC in Flossmoor serve as best-practice resources for other PRC hospital clients.

         “We are very proud of receiving the PRC National Excellence in Healthcare awards,” said Michael Hicks, vice president, Ambulatory Care. “Delivering high-quality care is truly at the heart of everything we do. I congratulate the management and staff of our Family Care Centers for their focus on excellence in their daily work.” 

          Located in Omaha, Neb., PRC conducts primary research for more than 2,000 hospital clients across the United States.