Casa San Carlo Retirement Community Receives Award

Presence Casa San Carlo Retirement Community, located at 420 N. Wolf Road in Northlake and part of Ascension Living, received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.

“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hardy, Senior Vice President, Customer Success. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”

To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10 percent of positive responses to “What is your recommendation of this facility to others?” Casa San Carlo Retirement Community won in the independent living category.

“Providing compassionate, person-centered care and service is our top priority throughout Ascension Living,” said Lori Smith, RN, chief nursing officer, Ascension Living, the parent company of Casa San Carlo Retirement Community. “We’re proud of the care that our outstanding, compassionate associates provide to our residents and their loved ones. It is an honor to be nationally recognized for the service that is so naturally provided by our amazing associates. Their natural commitment to service, quality and safety is what sets us apart from other senior care and living providers nationally.”

For more information about Presence Casa San Carlo Retirement Community, please call the Marketing Department at 708.562.3400 or schedule a tour at www.presencehealth.org/casasancarlo.

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About Presence Casa San Carlo Retirement Community

Presence Casa San Carlo Retirement community is a faith-based senior living campus offering a variety of independent living options. Casa Can Carlo Retirement Community is part of Ascension Living. For more information about Presence Casa San Carlo Retirement Community, visit www.presencehealth.org/casasancarlo or call 877.737.4636.

About Ascension Living

Ascension Living, based in St. Louis and part of Ascension, is a mission-driven senior care and living provider deeply connected to our Catholic faith that cares for the physical, mental, spiritual and social well-being of all individuals we serve. Our Mission calls us to provide spiritually centered, holistic care to seniors, particularly those most in need. We offer a wide range of programs tailored to meet the unique needs of older adults. Regardless of each individual’s stage in life, our goal is to provide seniors with opportunities designed to make their lives joyful, enriching and satisfying. With communities in 10 states and the District of Columbia, our ministries are continually developing and adopting new best practices in care that enhance the experiences of our residents, program participants and patients. Learn more at www.ascensionliving.org.

About NRC Health

NRC Health post-acute customer experience solutions help improve quality in all long-term care and short-term stay settings, including skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities.

NRC Health is focused on enabling human understanding across the care journey. As long-term care providers continue to broaden their offerings and align with hospitals and health systems for plan-of-care transition partnerships, our post-acute customer experience solutions open the door by demonstrating proactive leadership in quality measurement and improvement.

NRC Health is headquartered in Lincoln, Nebraska. For more information, call 1.800.388.4264, write to info@nrchealth.com, or visit www.nrchealth.com.