Illinois American Water Providing Customer Assistance Program Amid Pandemic

Press release from the City of Peoria:

July 22, 2020

Illinois American Water is reminding customers of the company’s customer assistance program “H2O Help to Others” and available payment plans. Customers who are behind in payment are encouraged to call 800-422-2782 to discuss options.

In March, American Water voluntarily placed a moratorium on customer accounts to prevent shut off for non-payment and late fees for late payments. The company also reinstated service for customers who were previously shut off for nonpayment. An Illinois Commerce Commission (ICC) order approved in June allows for the reinstatement of utility procedures for nonpayment and late payments at the end of July. Illinois American Water is holding off on reinstating these procedures until September. This means a customer with an unresolved past due balance would see a late fee applied to their August service(s). This bill would be issued in September.

Customer Assistance Release 07222020 FINAL

This press release was produced by the City of Peoria. The views expressed here are the author’s own.