Shorewood Home and Auto

Maintains accurate and timely reports and records relative to the service department’s operations. Ensure that all charges related to work orders are posted properly. Ensure all work orders are closed in a timely manner. Process warranty and product improvement claims.
Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.
Major Scope & Function:
Promotes Shorewood Home and Auto in a professional manner through personal appearance and dress according to the company policy.
Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced
Handle all warranty claims including computation of charges, submissions and follow-up
Maintain the service library with information that is current. File bulletins, manuals, etc. under the supervision of the service manager
Handle all service department filings and records
Update customer profiles using equipment hours or other information from the customer work orders
Maintain service accessory and supplies inventory and prepare replacement orders for the service manger’s approval
Collect monies from customers before equipment is released
Complete other duties as assigned by supervisor
Assists technicians in the procurement process
Pay will be based upon experience
Education, Knowledge & Experience:
Thorough knowledge of service department accounting
High School Diploma or GED equivalent
Knowledge of office procedures.
Ability to work varying shifts, weekends and holidays.
Ability to work in a team environment
General understanding of mechanical/technical terms
Bilingual is a plus.