Community Update

YOU BE THE JUDGE:
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Sent: Friday, November 22, 2013 4:13:02 PM
Subject: Re: CHILD Payments
Ms. MOSAIC:

Thank you for making my decision to change schools an easy one. It has been a struggle since I think Ms. TEACHER 1 and Ms. TEACHER 2 are fantastic teachers and they are greatly appreciated, but your school is run poorly. Fortunately I had already begun my search for a new school. Your office policies change at the drop of a hat and they always suit your families' needs so it is very difficult to tell when they are to my "liking". When my child arrived later in the day last week, you should have been the one to take him to the rest of children who went on a nature walk, instead you demanded that I go search for the group and have him meet up with them. When I signed him up to your school you said it would be okay if he arrived while they were on nature walks and you would watch him. The appreciation lacks on your end toward the parents as we pay a lot of money for your services and the attitude from you is one that needs work. You are a bully and you and your school are NOT what my son needs. I don't pay people to treat me like a jerk and I certainly don't think the money I pay for your services is chump change. You should read your reviews - apparently I'm not the only one who feels this way.

BTW - (1) Communicating via Facebook regarding payment, especially in the middle of the night, is not acceptable (2) emailing to tell me I'm disrespectful to your family because I express some concerns about your policies and your communication via Facebook - well let's be clear, it's not a "family" matter, its a professional matter - you school, me parent. I am not your friend, I am not your sisters friend. We did not go to school together and I certainly don't know you outside of the scope of me paying you to provide an Early Childhood Education to my child; (3) Your so called open door policy is really not an open door if you constantly berate the parents, in front of their children, when they arrive at a time later in the day that is seemingly not acceptable to you. Stop lying to the parents about your policies. If you are funded by the State, stop lying to the tax payers! (4) You asked me to change my method of payment "as a favor" for a few weeks because while you and your entire family go on a vacation, Ms. TEACHER 1 doesn't have the key to your mailbox. I told you I couldn't stop my scheduled payment for this coming week and then suddenly the reason why you wanted this favor was because Ms. Nina wasn't being paid to rummage through your mail. Is it because you knew I would have to pay you cash if that you lied about the reasons you needed me to change my payment method? You or your sister (whoever has the Facebook account) made demands that I double pay for next week and that you would credit one of the following weeks when your family returns from their extended vacation if I decide to stick to my regular course of payment.

Respectfully, the upcoming check has been cancelled. I would not advise you cash it.

I hope you and your family have a lovely Thanksgiving on your vacation.

CHILD's Mom
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Sent: Wednesday, November 20, 2013 11:30:35 PM
Subject: Re: CHILD Payments
Hello,
I am emailing you to ask you to please find another daycare if my policies are not to your liking. I provide the best care, education and environment possible for the kids, and I do not want families at my facility who do not appreciate that. We have always felt that from you what we do for CHILD has never been appreciated by you. We have even requested he come to school earlier because we want him to benefit as much as possible. None of my family members appreciate being talked down to especially because we are taking care of your children. If we continue to feel disrespected we will have to ask you to find another school for CHILD. Thank you.

Sent from my iPhone

PREVIOUS FACEBOOK MESSAGES:
11/20, 10:18pm
Mosaic Early Childhood
Hi PARENT, My sister told me you spoke to her about the check situation, but it is important that payments are handed to the staff every week for the next 3 weeks. Sorry and thank you.
11/20, 10:20pm
PARENT
? Are handed?
11/20, 10:20pm
Mosaic Early Childhood
Yes given to the staff by you. Not in the mail.
11/20, 10:26pm
PARENT
That's unfortunate. So what are we doing with the payment being sent to arrive monday? I can't cancel it since it's already being processed. Your whole family going in vacation is a huge inconvenience for me. I know I said I'd be okay handing the cash over, but I'm really not and it is a huge inconvenience. I get no concessions from your school for these inconveniences.
11/20, 10:27pm
PARENT
I'm really not happy the way any of this is being handled and you're not paying me for this
And your school is not inexpensive
11/20, 10:28pm
Mosaic Early Childhood
Well I'm sorry about that. That is why we informed parents beforehand. The check that will come in the mail on Monday can be used for 4 weeks from now. We have always been flexible with you and not collected late fees when we got late payments. We do believe you were given plenty of notice. Thank you.
11/20, 10:31pm
PARENT
Ok. I see.
11/20, 11:15pm
PARENT
Here is proof of the payment being made for next week. It is a full week's payment. I cannot stop payment and I don't think paying double for one week is appropriate - I will NOT be prepaying for any weeks coming ahead. I have never asked you to waive any late fees, nor had I thought I had accrued any. If you feel you have been flexible with my late payments, please let me know when you feel I have been late and let me know what the charge is. I have never asked for any special treatment from your school. If you are referring to when my bank sent out the payment late, I certainly can take it up with the bank and they will reimburse me for any late fees accrued. Furthermore, do not Facebook me messages, please use my email. My Facebook is used for my personal friendships and relationships. I only like your page because you post photos of my son.
Mosaic 11252013 Payment.pdf
11/20, 11:19pm
Mosaic Early Childhood
Payment for week of 12/2 and 12/9 has to be paid in person. And I will look at my records to see what late fees should be paid. While we are gone, if payments come in late, late fees will be collected when I return.