City Warns Against Electric Service Disconnection Scam

Press release from the City of St. Charles:

Aug 13, 2020

Residents have reported getting a phone call from a company claiming to be ComEd. The caller says the resident's electric service is scheduled for immediate disconnection and that the resident must go to a convenience store and purchase a specific kind of pre-paid cash card in the amount of $500. If you are contacted about your electric services and the caller demands payment or threatens electric disconnection, hang up and notify the St. Charles Police Department at 630.377.4435.

How the City's electric services/billing works:

The City of St. Charles maintains its own electric utility. Any contact about your electric services will come from the City of St. Charles Utility Billing office.

We never threaten immediate disconnection unless payment is made during the phone call.

We do not accept payment with pre-paid money cards, gift cards, or wire transfers.

The City’s Utility Billing division will never call after hours or on a weekend. We only call during our regular office hours: Monday-Friday, 8 a.m. to 4:30 p.m

If you ever have questions about your rates or bill, call our Utility Billing Office directly at 630.377.4426 or email utilitybilling@stcharlesil.gov.

This press release was produced by the City of St. Charles. The views expressed here are the author’s own.