St. Charles Utility Customers: Watch Out For Scammers

ST. CHARLES, IL – City officials are warning utility customers in St. Charles to beware of a recent scam targeting local residents. The St. Charles utility billing office has received reports of the scammers posing as city representatives, according to a news release. The scam caller ID has been falsely displaying as the city's main 630.377.4400 number.

Any real contact about your electric services will come directly from the city of St. Charles Utility Billing office, and the city never demands immediate payment over the phone, city officials said.

The callers have left voicemail messages which are incomplete, stating "electric bill is overdue, here's your reference number. You need to call immediately," according to the news release.

The voicemail provided each resident with the identical reference number of IL814057 and directed the residents to call back the number 630.381.4057. City officials say If you are contacted about your electric services demanding payment or offering special rates, do not give out any personal or financial information. Hang up and notify the St. Charles Police Department at630.377.4435.

If you ever have questions about your rates or bill, call the St. Charles Utility Billing office directly at 630.377.4426 or email utilitybilling@stcharlesil.gov.

630.377.4400 number. Any real contact about your electric services will come directly from the City of St. Charles Utility Billing office, and the City never demands immediate payment over the phone.

The callers have left voicemails which are incomplete, stating "electric bill is overdue, here's your reference number. You need to call immediately."

The voicemail provided each resident with the identical reference number of IL814057 and directed the residents to call back the number 630.381.4057.

If you are contacted about your electric services demanding payment or offering special rates, do not give out any personal or financial information. Hang up and notify the St. Charles Police Department at630.377.4435.

If you ever have questions about your rates or bill, call the St. Charles Utility Billing office directly at 630.377.4426 or email utilitybilling@stcharlesil.gov.

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