First Chicago Insurance Company Hiring Loss Report Specialist

First Chicago Insurance Company is looking to hire a loss report specialist in Bedford Park.

This person would take initial reports of losses, provide customers with initial information regarding the claims process and refer insureds and claimants for estimates of coverage is applicable.

Duties and responsibilities:

• Record accident facts as reported by insureds and/or claimants. Verify coverage, recognize potential coverage issues, refer insureds/claimants for estimates and route calls to the appropriate claims units based on the loss information reported
• Assist adjusters by directing customers through the claims process and answering claims related questions
• Develop a basic understanding of the insurance policy in order to answer police inquiries as they pertain to losses.
• Contribute to maintaining call volume commensurate with unit objectives
• Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, tow bills, etc. as needed
• Work on special projects as directed.

Qualifications:
Required:

• High school education
• Prior customer service experience
• Excellent phone communication skills
• Good organizational and interpersonal skills
• Good typing/data entry skills (min. 30 wpm)
• Good PC skills

Preferred

• Some college courses
• Insurance experience
• Bilingual in Spanish a plus

Supervision

Supervised by: claims director
Supervises: not applicable