Website Design and Digital Marketing for Small Businesses

Tech Stack Digital Solutions

We offer top digital marketing services in West Des Moines, Iowa—specializing in small business success. Whether you’re a small retailer, a growing startup, or an established brand, you’ll find our digital marketing strategies deliver results. Our mission is to make digital marketing easy and budget-friendly for small business owners.

Polk County

Des Moines Metropolitan Area

West Des Moines

Iowa

We offer top digital marketing services in West Des Moines, Iowa—specializing in small business success. Whether you’re a small retailer, a growing...

Originally published in 2012:"Customer service died the other day. I could picture it lying on the floor, clutching its little magnetic "Hi, I'm Joe and I'm only here to help you because they pay me to do it" badge of a heart, gasping its last. "It has long suffered. Looking back, there were little things we should have noticed."For one, what is up with clerks whose idea of counting back change is to sandwich it between bills and flimsy receipts, where it rests precariously and could spill at any moment in a floor-game of heads-or-tails or, if you're in a drive-through lane, roll down Mills Civic Parkway? You know?"Perhaps die is too strong a word to describe what happened to customer service."As an institution, maybe it's just on life support in some places, but alive and thriving in others, say locally-owned mom-and-pop businesses. I'll get back to that in a moment."But first, a story, every word of it true:"After an 8-hour power outage, though the range worked fine, the electronic controls on my oven were locked and I could neither bake nor broil nor – not that this happens much – clean it. "It seemed a simple problem, surely one addressed in the operator's manual. There's a whole long story about how, among dozens of manuals for appliances, big and small, past and present, this particular book was missing. But it's irrelevant, except to explain why I didn't try to fix it myself."So I called the big-box store where I bought it. …"<a href="https://westdesmoines.patch.com/groups/opinion/p/west-des-moines-editor-s-notebook-the-day-customer-se20a819108f" target="_blank" rel="noopener">Read the entire column on Patch. &gt;&gt;&gt;</a>Besides customer service, what are some of the other benefits of supporting small businesses? Tell us below in comments.

Originally published in 2012:

“Customer service died the other day. I could picture it lying on the floor, clutching its little magnetic “Hi, I’m Joe and I’m only here to help you because they pay me to do it” badge of a heart, gasping its last. “It has long suffered. Looking back, there were little things we should have noticed.

“For one, what is up with clerks whose idea of counting back change is to sandwich it between bills and flimsy receipts, where it rests precariously and could spill at any moment in a floor-game of heads-or-tails or, if you’re in a drive-through lane, roll down Mills Civic Parkway? You know?“Perhaps die is too strong a word to describe what happened to customer service.

“As an institution, maybe it’s just on life support in some places, but alive and thriving in others, say locally-owned mom-and-pop businesses. I’ll get back to that in a moment.“But first, a story, every word of it true:

“After an 8-hour power outage, though the range worked fine, the electronic controls on my oven were locked and I could neither bake nor broil nor – not that this happens much – clean it. “It seemed a simple problem, surely one addressed in the operator’s manual. There's a whole long story about how, among dozens of manuals for appliances, big and small, past and present, this particular book was missing. But it's irrelevant, except to explain why I didn't try to fix it myself.

“So I called the big-box store where I bought it. …”<a href="https://westdesmoines.patch.com/groups/opinion/p/west-des-moines-editor-s-notebook-the-day-customer-se20a819108f" target="_blank" rel="noopener">Read the entire column on Patch. &gt;&gt;&gt;</a>Besides customer service, what are some of the other benefits of supporting small businesses? Tell us below in comments.

In the spirit of these too-hot-to-do-anything-except-surf-the-Internet Dog Days of summer, we're bringing back some favorites from the Editor's Notebook series.