West Des Moines Contractor Ordered by Court to Reimburse Customers for Incomplete Work

A West Des Moines business has been barred from future residential contracting and ordered to reimburse dozens of customers more than $160,000 after they complained that the owners failed to provide labor, materials and other services, according to the Des Moines Register.

Iowa Attorney Tom Miller filed a lawsuit against IQ Renovation LLC and its owners, Megan Troyer Marlow and Timothy Marlow, claiming they violated Iowa consumer fraud and door-to-door sales laws, Miller’s office said in a statement. Timothy Marlow also offered services under Energy Savers, the state said.

Miller’s lawsuit, resolved with a consent judgment, outlines several complaints, including that the company accepted advance payments without completing or even starting construction projects, and accepted payments from customers without paying subcontractors and suppliers, the state said.

“We don’t take it lightly when we ask a judge to forbid or even restrict someone from doing business,” Miller said in the Register story. “But in this case, because of the long and established pattern of misrepresentations and other misconduct to a large number of consumers, we felt this is clearly in the public’s best interests.”

Consumers who believe IQ Renovations has violated agreements or Iowa’s consumer protection laws should contact Miller’s consumer protection division at www.IowaAttorneyGeneral.gov or call (515) 281-5926 or (888) 777-4590 outside the Des Moines area.