Residents Can Start Using New PGC311 App To Interact With County Offices

PRINCE GEORGE'S COUNTY, MD — Residents now can use the new PGC311 system with improved features for interacting with the county government. With the new PGC311 mobile app and online web portal, residents will find a friendlier navigation portal, quick access to services they need and easy-to-understand status updates.

“We have received extensive feedback from our residents about the County’s 311 system, which is why we are Prince George’s Proud to launch this new PGC311 system that makes significant improvements for our residents,” County Executive Angela Alsobrooks said. “In many instances, the first point of contact for residents with county government is PGC311 or our Office of Community Relations. The new PGC311 system makes submitting service requests, accessing useful information and expressing community concerns easier and faster than ever.”

Residents now can access information and submit a service request using the mobile app, the online web portal with a computer/tablet or by calling the 311 Call Center. All sources are synchronized in one system that can show real-time status updates for a service request, which is a new and improved feature for residents. The mobile app and online web portal are available 24 hours a day, seven days a week.

Another new feature of the PGC311 system allows residents to add photos to any service request directly from a smartphone. This will make it easier for county employees to identify and follow up on community issues.

Residents can download the PGC311 mobile app from the Apple App Store or Google Play. Residents can also visit the PGC311 website for more information about the new PGC311 system and to submit service requests online.