Who's Behind the Counter at Great Panes?

Name: Sherry Fackler-Berkowitz

Title: Co-owner,

Fast stat: This husband-wife run store has been in business for more than 32 years.

On the key to the store’s success: Customer service. We’re a custom design studio.

On the store’s day-to-day:  It varies, which is one of the nice things. When it’s slow, one of my newest things is making the glass beads. My husband does the glass cutting and the restoration.

Recent achievement:  We recently finished work on a church in Western Howard County that took several years to complete.

Favorite part of her job: The fact that every day can be a little different. Like Saturdays we do bead demonstrations.

Favorite other store on the Main Street strip:

Most challenging part of the job: Making sure customers are satisfied with the product, and cutting the glass. But I don’t have to do that.