These MA Hospitals Earn Top Marks From Patients

MASSACHUSETTS — Four Massachusetts hospitals ranked in the top 15 percent nationwide for patient experience, according to a new report Tuesday.

Healthgrades, a platform that helps people find doctors and hospitals, presented the 2026 Outstanding Patient Experience Awards to 373 hospitals in 46 states. They represent the top 15 percent of hospitals nationwide.

The following Massachusetts hospitals were recognized among the nation’s top-performing hospitals:

Top 5 Percent Nationwide

• Fairview Hospital (Great Barrington)
• Massachusetts General Hospital (Boston)

Top 10 Percent Nationwide

• Brigham and Women’s Hospital (Boston)

Top 15 Percent Nationwide

• Tufts Medical Center (Boston)

“Better patient experiences are correlated with better health outcomes, which is why patients should always consider patient experience during the care search,” Dr. Alana Biggers, medical advisor at Healthgrades, said in a news release.

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The awards recognize hospitals that “prioritize high-quality, patient-centered care and ensure that patients feel heard, empowered, and confident throughout the care journey,” Biggers said.

For this annual analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems patient survey data across 10 key patient experience measures, ranging from room cleanliness to care explanations, to determine the nation’s best hospitals for patient experience.

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Recipients of the 2026 Outstanding Patient Experience Award earned the highest overall experience scores, reflecting an unwavering commitment to exceptional, individualized care, Biggers said.

Three specific aspects of patient experience — clear communication with doctors and with nurses and clear explanations of care at the time of discharge — are the best indicators of whether a patient will recommend a hospital to family and friends.

See the full Outstanding Patient Experience Award recipient list and Outstanding Patient Experience Award Methodology

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