Cape Cod Human Resources Association Meeting Open to Public

TOPIC:                     
         Conflict Resolution
Skills for HR professionals

GUEST SPEAKER:        Janice Kinder, Workplaces Can
Work

Conflict!  
Whether you are embroiled in it or helping others sort themselves out,
conflict is a natural part of work life whenever more than one person is in a
room. Human resource professionals are often called upon to act as mediators,
facilitators and internal coaches to resolve conflict. This program is
specifically designed to help HR professionals and small business owners:

 •Understand, and help others understand, the
sources of conflict and the cost of leaving it unresolved

 •Clarify their own approach to (or retreat
from!) conflict

 •Resolve conflict using controlled
disagreement and help use conflict to one’s advantage

 •Use
different techniques to resolve any conflict ◦between others, yourself and
another, team members, and departments

 •Practice conflict resolution skills through
role play and group critique

This program has been approved for 4.0 (General ) recertification credit
hours toward PHR, SPHR and GPHR recertification through the HR
Certification Institute. For more information about certification or
recertification, please visit the HR Certification Institute website at www.hrci.org

Advance
reservations: $20 for CCHRA “pay as you go” members or $25 for non-members Walk
ins are welcome! The cost is $25 for CCHRA member or non-member on the day of
the meeting, without advance registration. Register and pay online at www.cchraonline.com or register by reply email (cchra1@gmail.com).When not paid in advance,
payment by cash or check must be made at the door on the morning of the
meeting. Remember, all reservations are a commitment to pay. If you make a
reservation and do not attend, you may be billed. We look forward to seeing you
at the meeting.

*The use of the HR Certification
Institute is not an endorsement by the HR Certification Institute of the
quality of the program. It means that this program has met the HR Certification
Institute's criteria to be pre-approved for recertification credit.