North Shore Community College's Institute for Corporate Training and Technology (ICTT) will hold their October Supervisors' Connection, Creating Stellar Customer Service, Wednesday, October 23, 2013, from 8-10 a.m. at the ICTT, 100 Cummings Center, Suite 121E, Beverly. Cost is $39pp and includes a continental breakfast.
Customer service starts within an organization as part of the organization’s culture. Developing such a culture provides the means for the unfolding of successful customer service interactions and relationships. Facilitator, Ginny Maglio, will present models and philosophies as the foundation for building customer service success.
To register or for more information, call 978-236-1200 or email sryan@northshore.edu
