Event Details
In today’s experience economy, every AI interaction is measured against the best experience one has ever had.
AI delivers speed and scale. But without empathy and informed judgment, it can leave customers frustrated, employees uncertain and patients unseen. The real challenge is building AI that knows when to act, assist or hand off to a human.
This panel will examine what to automate, what to augment and what must remain human and how to turn intelligent technology into exceptional experiences. AI can accelerate the experience. Only humans can make it awesome.
Speakers & Moderator:
Steve Pappas, Head of Innovation, eGain
Pearl Chen, Chief Commercial Officer, Xoople
Richard Meiklejohn, Director, Innovation Hub, Lahey Clinic
Parna Sarkar-Basu, Founder, B&B Consulting