National Grid Scam Warning Extends Through Greater Boston

A public utility phone scam involving National Grid that was first reported in Danvers has now also been reported in several other Greater Boston communities.

National Grid said it is alerting customers to be aware of the scam targeting residents and businesses across its service territory. The scam involves someone falsely purporting to represent National Grid calling municipal utility customers seeking payment amid a pending "merger."

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National Grid said the calls have also been reported in Reading, Wilmington, Lynnfield, and North Reading.

The callers often claim a customer's account is past due and threaten immediate service disruption unless a payment is made. A National Grid spokesperson told Patch the callers often have "spoof" phone numbers to make it appear on caller ID that the call is coming from National Grid.

"National Grid reminds customers that while the company may contact customers regarding their accounts or service, it will never demand immediate payment through prepaid cards, gift cards, wire transfers, cryptocurrency, or third-party payment apps," the spokesperson said.

Common red flags in scam calls involve:

• Threats of immediate service disconnection without prior written notice
• Requests for personal, financial, or account information
• Demands for immediate payment using prepaid or non-traditional payment methods
• Callers who cannot verify account details

"National Grid encourages customers to verify any suspicious communication by contacting the company directly using the phone number listed on their bill," the spokesperson said. "Customers should never provide personal or financial information to an unsolicited caller.

"If you suspect a scam, hang up immediately and report the incident to National Grid or local law enforcement."