Falmouth Companies Hit With Coronavirus Safety Complaints

FALMOUTH, MA — Three Barnstable businesses have been the target of complaints filed with the Massachusetts Attorney General's office for failing to protect workers and customers from the coronavirus.

The office began accepting complaints from an online portal on May 20. Statewide, more than 1,300 complaints have been filed in the nine weeks since the online complaint form was launched.

In Falmouth, Shaw's, Mattress Firm and the Steamship Authority have been targeted. Complaints ranged from issues with personal protective equipment to cleaning and disinfecting. Other complaints issued were for a lack of compliance posters.

You can view all the complaints filed through July 20 on this spreadsheet, or to filter out just the Falmouth ones with the database below. Keep in mind that some of Falmouth's villages may require than own search.

In most instances, the AG’s Office doesn’t have enforcement authority on health and safety issues. OSHA, the Massachusetts Department of Labor Standards and, in some cases, local authorities, are charged with enforcement.

But the AG’s Fair Labor Division has been responding to complaints by letting consumers and workers know their rights, reaching out to employers targeted in complaints and making referrals to other local, state and federal agencies.

Safety concerns can be reported by using the online portal or by calling AG’s Fair Labor Hotline at 617-727-3465.