Information Technology Administrative Specialist

Overview

The Information Technology (IT) Administrative Specialist functions as a central point of communication between our internal and external customers and the IT Department. This position is responsible for phone, email, training, and walk-in support for end business professionals and staff.

We are a strong-knit community that values the ideas and contributions of our staff.

Are you ready to make a difference?

Responsibilities

• Serve as first point of contact in IT for all walk-ins. Provide level 1 technical support for both walk-ins and phone calls.
• Monitor and record ticket issues by resolving problems over the phone, email, and in person, as well as track and ensure that service requests are followed through resolution.
• Order, cancel, and troubleshoot all mobile devices, residential, and business phone lines. Provide guidance to end users on use of devices.
• Coordinate orders, disconnects and deployments of mobile devices a. Update end user information in PDM/Verizon website b. Ensure Equipment Transfer forms are filled out and processed c. Track spares/broken devices to include wiping and recycling of devices
• Maintain IT department supplies. Place orders and research cost-effective options.
• Process all invoices. Code invoices and work with various financial departments to ensure invoices are processed accordingly.
• Schedule vendors to sites for installations and repairs.

Qualifications

• Must have a High School Diploma and 3-5 years of administrative and IT experience.
• Ability to maintain a professional level of customer service at all times.
• High proficiency with IT customer support issues, specifically with mobile devices.
• Excellent organizational skills, time management, multi-tasking and planning details.
• Ability to work under time constraints and manage multiple projects simultaneously.
• High energy level, superior interpersonal skills, and an ability to function in a team atmosphere.
• Excellent written and verbal communication.
• Experience with mobile devices: wireless cards, tablets, mifis and smart phones (iOS and Android).
• Experience with Customer Relationship Management (CRM) solutions for logging support tickets.
• Must hold a valid driver's license and have access to an operational and insured vehicle.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is an EOE/D/F/M/V.

For more information, and to apply please visit: https://careers-advocatesinc.i...