Five Steps to Effective Problem Solving

Five Steps to Effective Problem Solving with Dan Collier  

ETR Framingham Career
Center, Framingham

Delivering quality means meeting or exceeding customer requirements and
expectations. Learn a five-step process for identifying and solving problems
that affect quality. Each step, Focus, Analyze, Develop, Execute, and Evaluate,
uses specific tools. The combination of process and tools provides a
powerful strategy for addressing quality issues.

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register go to: www.pdcboston.org.

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