Jobs in Mansfield: Cook Wanted, Gamm Orthodontics Needs Assistant, and More

Customer Service Associate at Cumberland Farms

Duties include but are not limited to:

• Ensuring that every customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service.
• Interacting with customers to provide information and assistance in response to inquiries about products and services.
• Maintaining a clean, customer friendly store environment.
• Performing regular cleaning activities including, but not limited to, cleaning floors, glass doors, counter surfaces, and restrooms, emptying all interior and exterior trashcans, rotating and straightening merchandise and cleaning beverage and foodservice equipment.
• Replenishing products and supplies to ensure product availability.
• Accurately and efficiently completing sales transactions and maintaining proper accountability at the cash register.
• Maintaining an awareness of all product knowledge information, merchandise promotions, and advertisements.

Requirements:

• HS diploma or GED equivalent.
• Flexible availability.
• Comfort with standing for extended periods of time.
• Ability to lift up to 25 lbs.
• Ability to multi-task, prioritize and order tasks in a fast paced environment.
• Ability to work as part of a team as well as independently.
• Flexibility and cooperation with the Store Manager’s needs that may change on a daily basis to maintain the proper functioning of the store.
• Retail or food service experience preferred.

Workforce Analyst at Covidien

Position Summary

The WFM Analyst is responsible for intra-day management for the Customer Contact Center. Ensure customer expectations are met by analyzing real time data and for more than 100+ employees to meet intended service level goal. Accountabilities include, but are not limited to, the collection and analytics of data; generating reports and other communications to stakeholders indicating current trends, and recommendations. Through the use of workforce management systems, the WFM Analyst partners with Contact Center managers and supervisors to establish staff scheduling and intra-day management.

Importance/Job Duties:

• Maintain customer operations staffing schedules for current week for phone and non phone activities to achieve an 85% service level goal.
• Manage intra-day activities for inbound, outbound, processing and support customer operations management to ensure resources are balanced appropriately and meet established service goals. Escalate call traffic issues to management.
• Monitor real-time adherence to schedule and contact supervisors/leads when appropriate to maximize productivity and contact center performance.
• Alert management of discrepancies regarding adherence and real-time changes in service levels.
• Execute schedule changes based on feedback from customer operations management as a result of changing business needs and current performance results including evaluating, administering, testing and troubleshooting requests.
• Publish daily/weekly/monthly analysis and trending reports for the contact center.

Minimum Requirements: 

• Bachelor Degree in Business, Statistics or Technology preferred.
• 1-2 years workforce management experience required
• In-depth knowledge with scheduling/forecasting systems, preferably Verint.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office suite, including Access.
• Experience in JDE preferred

Orthodontic Assistant at Gamm Orthodontics

Looking for a part-time orthodontic assistant who is energetic, team player, and career oriented. Candidate must be certified in Radiology and must be a certified dental assistant.

We are looking for roughly 25 hours a week, Monday, Tuesday, Thursday, and Friday and one Saturday a month. Orthodontic experience is a plus but will train.

Please forward your resume along with a cover letter describing your relevant experience.

Part-time Cook at The Village at Willow Crossing.

Upscale Senior Living Community is looking for a part-time cook, Saturday morning or evening shift and every other Sunday morning shift.Serv Safe certificate required to apply.

To apply come to: The Village at Willow Crossing 25 Cobb Street Mansfield, MA 508-261-1333

Outside Inside Sales at Rexel

Requirements:

• Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
• Able to meet deadlines.
• Excellent attendance record required.
• Able to work overtime as needed.

Qualifications:

• High school diploma or two-year technical degree or more preferred.
  Customer oriented and motivated with excellent communication, organization, and problem-solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Strong leadership and organizational skills.
• Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence.
• Product and application knowledge essential.
• Experience with construction sales desired.
• Equivalent experience in the industry with a strong sales background will be given serious consideration. 

Summary of Key Responsibilities:

• Sells, markets, promotes, demonstrates products and increases business through product sales to new customers and through additional sales to existing customers.
• Prospects for new accounts within a specified geographical territory.
• Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
• Establishes and maintains customer relationships. Learns and evaluates customer operations to aid in identifying customer objectives, requirements and preferences.
• Processes product quotations and provides continuous follow up throughout the completion of the customer's purchasing cycle.
• Coordinates and directs employee teams to assist in large customer projects and high tech automation issues.
• Gathers and reports to management information regarding the company, competitors, pricing, products and current and future market trends as well as assists management and vendors in planning, tracking and implementing sales strategies and developing new markets.
• Achieves and maintains technical capabilities at required levels, attends customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge.