New Job Listings in Mansfield Feb. 13

Here's a sampling of jobs posted as early as today. Have a position you'd like featured on this column? Let us know!

Ask HR Help Desk Analyst - - Mansfield

PRINCIPLE RESPONSIBILITIES:

Customer Service

• Receives inquiries from customers (e.g., employees, managers and external candidates) in an HR customer service and call center environment.
• Uses excellent communication and customer services skills to provide customers with accurate, consistent and timely responses to their questions, and issues regarding HR administrative and technology needs.
• Records caller inquiries and requests and communicates resolutions and updates cases using case management tools.
• Works to develop an in-depth understanding of the customer’s needs.
• Utilizes knowledgebase tool to provide consistent answers to customers.
• Determines if inquiry resolved to employee’s satisfaction and makes any required customer follow-up calls and conducts additional research as necessary.
• As required, escalates cases to appropriate Subject Matter Expert (SME) or Center of Excellence (CoE) if functional expertise is required.
• Identifies and resolves the customer’s issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know in order to successfully perform their duties.
• Educates customers on Tier 0 practices and tools such as intranet and knowledgebase to encourage customers to answer questions on their own.
• Educates customers on the functionality and use of Employee Self-Service (ESS) and Manager Self-Service (MSS).
• Interacts with other internal and external sources to ensure inquiries are properly directed for resolution.

Performs Transactions

• Performs basic administration processing and approval of transactions, data input and verification of required documentation.
• Ensures timely and accurate data entry and corrections of HR transactions into systems.
• Identify, navigate, research and troubleshoot HR transactional processes related to multiple HR based applications and associated systems.
• Retain ownership of assigned cases until closure with end user.

Continuous Improvement

• Analyzes own cases to evaluate if resolution requires changes to current process or if resolution should be added to the knowledgebase.
• Update and maintain knowledgebase FAQs, solutions and troubleshooting guides.
• Meets key performance measures such as average answer speed, case resolution time, customer service and call quality.
• Engages in continuous process improvement activities and programs.
• Performs special projects as assigned.

SKILLS AND ABILITY:

• Strong technical aptitude
• Excellent interpersonal, customer service, and team oriented skills
• Excellent written and verbal communication skills
• Highly detail-oriented with high level of accuracy
• Thrives in a fast-paced environment
• Ability to access multiple software systems simultaneously
• Strong problem solving and analytical skills
• Proven success acquiring new knowledge and learning new skills
• Ability to balance needs of individual customers with the organizational needs
• Working knowledge of Microsoft office (Word, Excel, PowerPoint, Outlook)
• Ability to maintain the integrity of HR by adhering to strict confidentiality and respect of all employees

Experience and Education required:

Minimum of 2+ years professional  experience required, preferably in customer service

Minimum of High School degree required

Data Collection Associate - Crossmark - Mansfield
Duties and Responsibilities Essential Duties and Responsibilities:
* Collect and transmit consumer product data gathered from designated retail stores as assigned by:
* Counting forward reserve inventories
* Reconciling purchases (invoices) against inventories
* Scanning UPC codes via hand-held device
* Collecting display and promotional information
* Inputting product price information
* Collecting and entering custom survey observational data
* Transmitting collected data daily via internet based on the requirements of the collection device
* Plan and organize assigned work within CROSSMARK Retail Data Collection by:
* In-store observation studies
* Training updates
* Task lists
* Store assignments
* Newsletters
* Occasionally downloading and printing forms
* Meet CROSSMARK Retail Data Collection defined standards of work volume, quality, accuracy, cost containment, completeness, and timeliness by:
* Complying with travel and mileage standards established by Retail Data Collection
* Following management and CROSSMARK expectations on cost containment
* Completing assignments and transmitting data according to CROSSMARK’s established procedures and deadlines
* Submitting time card and expense information in accordance with CROSSMARK’s established procedures and schedules
* Communicate effectively with management and coworkers by:
* Communicating no less than weekly with district management regarding schedules/issues
* Checking email daily for operational updates
* Returning all phone calls within 1 business day and all emails within 2 business days
* Attending all market, team, and other meetings, as required
* Advising management of promotional activity changes within retail outlets
Responsibilities with Regard to Workers’ Compensation Claims: You are responsible for reporting any employment related injury you incur to your direct supervisor as soon as possible following an incident resulting in an injury.
Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.
Additional Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education and/or Experience: High school diploma or GED equivalent preferred
Physical Demands: While working in retail stores the associate will be required to sit, reach (overhead, under and arms length), bend, climb, kneel stand, squat, walk on flat surface, lift up to 30 lbs., change position, and handle and carry a 2 lb. device for a prolonged period of time. Counting reserve stock in cooloers/freezers may be required.

Specific Skills:
* Complete Causal/Survey and PCT Skills Assessment Qualification Exercise within four (4) weeks of hire.
* Complete Audit Skills Assessment Qualification Exercise within eight (8) weeks of hire. (Approximately 160 hours of training.)
* Good verbal and written communication skills.
* Good organizational skills.
* Attention to detail.
* Ability to work independently while following directions.
* Proficient in basic PC skills.
* Must have reliable transportation, valid driver’s license, and auto insurance.
* Must keep driver’s license and insurance information current.
Working Conditions (environment in which the job is performed): Retail stores
Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.

Lead Web Application Developer - MRI Network - Mansfield

The Software Engineer will be a core member of the product development team. The Software Engineer will be involved in implementing production quality business logic and backend code, write and execute unit level tests, and participate in code reviews. The development platform is Microsoft .NET (ASP.NET and C#) MVC 3.0 and SQL Server 2008.

 Requirements

KEY TASKS & RESPONSIBILITIES

• Develop, test and deploy data driven Web applications and modules according to specifications from the product management team. This includes business/application logic development and database design with limited screen/UI development
• Collaborate with the testing and Quality Assurance team to test the system functionality
• Provide technical support for existing product releases

Education/Language:

BS or MS in Computer Science or equivalent

Professional Skills & Experience

• Software development experience in construction and testing of classes and interfaces
• Exposure to the fundamentals of Software design principles, patterns and practices is a plus
• Several years of experience programming in the .Net Framework, ASP.NET, ADO.NET, and C#
• Fundamental understanding of relational database concepts, data modeling and design
• Experience in SQL programming
• Demonstrated ability to be handed a coding assignment based on specific design principles and requirements and generate high quality code in a timely manner
• Very good communication, work ethics and problem solving skills
• Experience in developing unit level tests and participation in code reviews is required
• Experience working in a Agile or Agile like development process is a plus
• Eager to gain design experience and eventually own business and data layer development responsibility from concept to delivery
• Experience with Clinical IT Systems such as Rave, InForm or Oracle Clinical is a plus but not required

Team Leader Merch/Visual (Store Management) - - Mansfield

Accountabilities

Drive Efficiency of Merchandising Operations and effectiveness of Visual Standards. Strive to have the right product to the customer needs.

Responsibilities

• Source, train and develop Merch & Visual Team talent
• Effectively Lead the Merch & Visual Team by utilizing reports and analytics and goal setting techniques.
• Drive efficiency and effectiveness of Merch & Visual Operations including receiving, tagging, pricing, merchandising product, recovery, setting and maintaining visual sets, ad sets, pricing changes, managing the back room, RTVs, transfers, pack ups, cycle counts, on hand adjustments
• Use reports and analysis to identify opportunities and best practices
• Actively and effectively set proper goals
• Strive to improve the Store’s product Assortment
• Oversee the Sales Floor and Advise Customers as assigned

Other Leadership responsibilities as assigned

Requirements

Pre-Requisites

• 2-5 years experience in retail merchandising and visual standards with 1-2 years leading a team required
• Excellent time management and prioritization skills
• Knowledge of retail business systems; i.e. POS and inventory tracking software
• College degree preferred
• Sports enthusiast preferred