BBB Warns Community of Online Retail Business, Royal Trendy

Better Business Bureau Serving Eastern MA, ME, RI & VT (BBB) is warning the public about Royal Trendy, an online retailer that appears to sell sneakers, based in Rehoboth, MA. Complaints from Royal Trendy customers allege they paid for items that were unsatisfactory or not delivered. The complainants also indicated that the business is not responsive to issues regarding damaged merchandise, delays in delivery, or refunds.

As of June 2017, Royal Trendy has 18 closed complaints filed with BBB and 5 customer reviews - all of which are negative. BBB sent multiple written notices via email and postal mail to Royal Trendy regarding its location(s) and principal(s), and requested a comprehensive list of all website addresses that the business operates. As of 6/2/2017 BBB did not receive a response.

Royal Trendy appears to have a pattern of complaints concerning products ordered and paid for, but not delivered; incorrect items delivered; and items of poor quality. Customers state that the business does not respond to emails or voicemails regarding non-delivery or damaged items. Customers indicate that they want full refunds for products not delivered, or for incorrect or damaged products.

Read the BBB Business Profile on Royal Trendy here.

“When looking to purchase from an online retailer, it’s important to do your research and know your rights as a consumer,” said Paula Fleming, spokesperson for the local BBB. “Be sure to check out a business at bbb.org, as well as their website and social media sites. All of these options are a good way to look for red flags.”

BBB offers the following tips when shopping online:

Pay with a credit card. Under federal law, charges made on a credit card can be disputed up to 60 days after the purchase.

Keep documentation of your order. After completing the online order process, there should be a final confirmation page or an email confirmation. Print and save any receipts for future reference.

Know your rights. Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but consumers do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the business’ policies that determine if the shopper can cancel the purchase and receive a refund or credit.

Do your research. Check the business’ BBB Business Profile at bbb.org before making a purchase to view business information, details about complaints and any customer reviews.

For more information you can trust, visit us at bbb.org/boston, like us on Facebook, or follow us on Twitter and Instagram.