How to deal with difficult customers

You’ve made the sale, hooray! But now some customers are becoming increasingly demanding. They’re calling you every day, wanting to know why you can’t speed up delivery and asking for last minute changes. Or maybe they’re ignoring your calls altogether. How do you handle these exasperating people?  Learn the Do’s and Don’ts of dealing with difficult customers.

Speaker: Michael Sobus, CEO and President, Next Level Business Development, Inc.

Co-sponsored by the MA Small Business Development Center