Rockland Trust Bank Opens New Worcester Location

Press release from Rockland Trust Bank:

Dec. 4, 2020

Rockland Trust Bank celebrated the grand opening of its second retail branch in Worcester at 967 Grafton St. located in the South Plaza earlier this week. Branch Manager Shana Hazen will be transferred to this location from Rockland Trust’s Grove St. branch. Shana previously worked on Grafton St. as a branch manager for 16 years at Commerce Bank. She is excited to bring Rockland Trust's banking services to a new part of the city with her extensive network of connections. Shana will lead a team of four relationship bankers at the Grafton St. branch.

Rockland Trust's Grove St. branch will now be led by Yessica Aznar, who joins the bank with 14 years of retail banking experience. Yessica previously served as a branch manager for Santander Bank in Worcester from 2016 to 2020.

The new branch features two 24 hour ATMs with Live Teller Services, which provide customers additional hours of service (7 a.m. - 7 p.m. Monday through Friday, 8 a.m. - 4 p.m. on Saturdays and 10 a.m. – 4 p.m. on Sundays). These ATMs with Video Teller technology allow a customer to speak with a live person to assist with any account questions and help with cashing checks, deposits, withdrawals, transfers, loan payments, and much more. Customers will have 24-hour access to a drive-up ATM along with an ATM inside the branch.

Rockland Trust Charitable Foundation commemorated the arrival of a second retail branch to the City with $5,000 donations to Girls Inc. of Worcester and Friendly House.

Since entering the Worcester market in 2018, Rockland Trust has opened a Commercial Lending Center, and an Investment Management office. Rockland Trust has eight ATMs throughout Worcester County. The bank plans to open an additional retail branch in Shrewsbury in early 2021, will be the bank's sixth retail branch in Worcester County.

"We're delighted to increase our presence in Worcester while being able to expand our reach to the community with Rockland Trust's exceptional banking services," said Margaret McCarthy, Senior Vice President, Director of Retail Administration at Rockland Trust. "We know that relationships with our local communities are critical to our growth and success. Rockland Trust is fully investing in Worcester, and we look forward to expanding our relationships to this thriving community."

The branch at 967 Grafton St. also offers safe deposit boxes, foreign currency and exchange, a dedicated business banking officer, and an investment management financial consultant. Beyond in-person banking, Rockland Trust offers free online banking with bill pay, free mobile banking with mobile check deposit, instant issue debit cards, and online account opening that takes five minutes or less.

The new branch will be open six days a week. Hours of operation include:

Day Lobby Hours: Video Teller Hours:

Monday – Thursday 8:30 a.m. to 5:00 p.m. 7:00 a.m. to 7:00 p.m.

Friday 8:30 a.m. to 6:00 p.m. 7:00 a.m. to 7:00 p.m.

Saturday 8:30 a.m. to 1:00 p.m. 8:00 a.m. to 4:00 p.m.

Sunday Closed 10:00 a.m. to 4:00 p.m.

This press release was produced by Rockland Trust Bank. The views expressed here are the author's own.