Registry Hours to Change in September

MassDOT’s Registry of Motor Vehicles Division Monday announced an upcoming adjustment to business hours at six RMV branches in the Commonwealth.
Beginning Monday, Sept. 9, branches in Brockton, Lawrence, Milford, Springfield, Taunton and Worcester will open for business at 9 a.m., instead of the current 8 a.m. opening. Traditionally thought of as a weekday 9 a.m. to 5 p.m. operation, the 8 a.m. branch openings have failed to resonate with customers since the early hours were first introduced in 2010.  
“The adjustment is in response to customer behavior and the Registry’s ongoing efforts to better serve our customers,” said Registrar of Motor Vehicles Rachel Kaprielian. “Traffic in our branches continues to be heaviest late into the afternoon; this move will help guarantee staffing levels more closely match customer demand throughout the day.” 
The branches in Brockton, Lawrence, Milford, Springfield, Taunton and Worcester will be open from 9 a.m. to 5 p.m. on Mondays, Tuesdays, Wednesdays and Fridays. 
Alternative service hours will be offered at these six branches on Thursdays; the branches will open at 10 a.m. and close at 6 p.m. The adjustment marks the first time services hours will be extended to 6 p.m. on Thursdays in Milford and Taunton.   
For additional branch locations, hours and current wait-times, please visit MassRMV.com. Customers are encouraged to save time by performing their transaction online. 
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