How do you become truly customer-driven? Learn 3 1/2 steps that will permanently connect you with customers.
Speaker:
Rich Millis, Principal at Endoxa Consulting L.L.C., successfully managed customer experiences for nearly 30 years – 20 of those years at Trader Joe's – one of the few companies in the marketplace today to master the art of wowing customers. As an executive at Trader Joe's he was instrumental in crafting and executing the customer experience vision in countless stores across 11 States. This is a presentation no business owner should miss!
This post was contributed by a community member. The views expressed here are the author's own.
The views expressed in this post are the author's own. Want to post on Patch?