Fan Authentics Online Store Gets 'F' Rating From Better business Bureau

SOUTHFIELD, MI — The Better Business Bureau has issued a warning to steer sports fans away from the Southfield-based Fan Authentics, which has hundreds of unhappy customers who ordered merchandise with their favorite sports teams’ logos, but came up both empty-handed and out the money charged to their credit cards. More than 230 complaints from 43 states, including 13 in Michigan, have been filed since mid-September, the BBB said.

Fan Authentics has a 94 percent negative rating, compared with an only 6 percent neutral rating, according to the BBB website. The business received only 1.04 out of 5 stars based on 35 customer reviews, and got an “F” on the BBB trustworthiness scale. Fan Authentics merchandise promotes both college and professional sports teams, as well as NASCAR racing.

Customers complaining about the business said they tried to email, write or call when their merchandise didn't arrive on time, but received no response. The “business cannot be reached by postal mail and does not respond to email sent to their support group,” the BBB said.

What should you do if you ordered merchandise that hasn't been delivered? First, dispute the charges with your credit card company.

Also, the BBB is sharing complaints with the Michigan Attorney General’s Office as part of an effort to get customers' money back. To file a consumer complaint directly with the Michigan Attorney General’s Office, click here. Read more about Fan Authentics here and here.

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