Novi 12 Mile Road McDonald's Celebrates Grand Re-opening

NOVI, Mich. (Nov. 19, 2018) – The McDonald’s restaurant at 42665 W. 12 Mile Road in Novi celebrated their grand re-opening Monday. A ribbon cutting and celebration was held and local community and business leaders helped McDonald’s owner/operator Laura Percival officially open the restaurant and welcome the community.

Representatives from the City of Novi and the Novi Chamber of Commerce were among those on hand for the ribbon cutting and to see the renovations for themselves. As part of the event, Percival made a donation to Novi Youth Assistance

“We’re excited to share this new dining experience with our customers,” says Laura Percival, McDonald’s owner/operator. “We appreciate the support we’ve received from the Novi community and can’t wait for everyone to come in and see our new features,” Percival added. As part of Monday’s celebration, Percival made a donation to Novi Youth Assistance.

The new restaurant includes self-order kiosks, table service, updated ways to pay, a redesigned seating area and a double drive-thru. These changes reflect a new and innovative restaurant model that has been successfully rolled around the world and puts more choice and control in the hands of guests by evolving how they order, what they order, how they pay and how they are served.

For those looking to order at their own pace, the W. 12 Mile Road McDonald’s new digital self-order kiosks make ordering and paying for a meal easy. Kiosks empower guests to browse the menu, find new options and tailor their meal just the way they want. Guests’ orders are delivered to tables by McDonald’s crew members, allowing customers to relax and enjoy a more custom dining experience. The restaurant features mobile order and pay, which allows customers to order and pay through the McDonald’s app and then either pick up their order inside or have it brought out to their vehicle when they arrive. McDonald’s owner/operators and restaurant teams in Novi and all around West Michigan are also placing a higher emphasis on hospitality by focusing on greeting customers, assisting with technology and ensuring a clean, welcoming environment.

This McDonald’s restaurant is among the latest in the area to offer this new level of choice, engagement and service. It is one of 400 McDonald’s restaurants in the state of Michigan that will be upgraded before the end of 2019, and is part of a total investment of around $205 million across the state.