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AT&T Gets Customer Service Nod from J.D. Power
The marketing research company, with offices in Troy, gives the telecom highest ranking,
J.D. Power, with offices in Troy, has ranked AT&T highest in its 2016 Wireline Customer Satisfaction Study
The telecom gets this ranking for the second year in a row for small/medium businesses.
The J.D. Power 2016 Business Wireline Satisfaction Study looks at 6 categories.
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AT&T scored highest in 5 categories: Customer Service, Performance and Reliability, Communication, Cost of Service and Sales Representative and Account Executives.
“Serving business customers is our sweet spot. We have the networks and integrated solutions businesses need to compete more effectively,” said Cathy Martine, president National Business, AT&T Business Solutions. “Our trusted advisors strive to connect with our business customers on a personal level, building long-term relationships that help us understand their businesses and provide innovative solutions that enable the agility, speed and efficiency they need.”
