Health & Fitness
TeqNotes: The Tale of a Lazy Dell Latitude
Here's the story about an all-to-common issue with a computer that was frustratingly unresponsive.
The patient: A Dell Latitude D630 running Windows XP Pro
The problem: After startup and login, the lappie wouldn't allow the user to do anything
The investigation: Once I got to a point where I could see the active processes, I discovered two processes using 100% of the system cycles
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The solution: I killed the two offending processes and the system became more responsive. A little research revealed the two processes were part of the Symantec/Norton anti-virus apps. I tried to remove the offending apps using Add/Remove Programs, but the apps refused to go away. Next I tried the Symantec remove all tool; still no joy. Finally I used the brute force method: I deleted all Symantec/Norton directories, restarted, ran the Symantec remove all tool again. SUCCESS!
After a little routine housekeeping to remove unused apps, I created a restore point and brought the lappie home to its owner.
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Time on task: 2 hours (most of it spent waiting for the system to respond to actions!)
dbr ~ TeqOne
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