Business & Tech
Online Restaurant Reviews Prove Tricky for Owners
Yelp and other sites let customers vent.
A Roseville restaurant-goer got a free cup of tea for a polite complaint he registered at Yelp.com, according to Vita.mn:
The popularity of Yelp, along with Urban Spoon, Foursquare, Open Table and others, has created a tightrope walk for restaurateurs: They can now engage with their customers 24/7, but they have very little control over the conversation. ...
Avid Yelp user Mahesh Kothamangalam got that kind of personal response. The Roseville resident recently wrote a favorable review of a restaurant he had visited. In the review, however, he mentioned that the tea was a little cold. “And the owner actually apologized and said the next tea’s on him,” said Kothamangalam.
Read the full article at vita.mn.
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