CONCORD, NH — New Hampshire drivers who use E-ZPass will still be able to pass through tolls next week, but they will not be able to log in to or manage their accounts for several days during a planned state system upgrade.
The New Hampshire Department of Transportation said it is conducting a scheduled upgrade to the NH E-ZPass Back Office System through 5 a.m. on Monday, Nov. 16. During that period, customer account access and related services will be temporarily unavailable.
According to NH DOT, toll collection operations will continue as usual during the upgrade. The department said NH E-ZPass transponders will continue to function normally, and toll transactions will continue to be recorded and processed. Motorists can keep using their E-ZPass transponders at toll facilities as usual, with no interruption to E-ZPass use.
What will change is access to customer account tools.
NH DOT said customers will be unable to log in to the NH E-ZPass website, view account information, make payments, or manage their accounts during the outage. The NH E-ZPass mobile application will also be unavailable for account access and account management functions.
Phone and in-person help will also be paused. The NH E-ZPass Customer Service Center at 1-877-643-9727 will be unavailable to assist with account inquiries or transactions, according to the department. Walk-in centers in Concord, Nashua and Portsmouth will be closed Friday but will reopen for normal business hours Monday.
The department said the NH E-ZPass website and mobile application are expected to resume normal operations at 5 a.m. on Monday. The customer service center is expected to resume normal operations later that morning at 8 a.m.
The agency also said, "NHDOT appreciates the public's patience and understanding as these important system upgrades are completed."
Residents with questions can contact Nicholas Alexander of the Turnpikes Bureau at 603-485-3806 or Chief Communications Officer Jennifer Lane at info@dot.nh.gov.
Sign up for free local newsletters and alerts for the
Concord Patch
Patch.com is the nationwide leader in hyperlocal news.
Visit Patch.com to find your town today.