Living in a nursing home is an adjustment for both the person moving into the nursing home and for those who love someone living in a nursing home. It can be a difficult transition, and there are often ongoing issues that arise. If you have a complaint about the care that you, or someone you love, received from a nursing home, know that there is always an advocate for the resident, the nursing home ombudsman. If you tried talking to nursing home staff and the situation has not changed, talk to your nursing home ombudsman.
An ombudsman is an advocate, they offer a way for residents and their loved ones to voice their complaints and have their concerns addressed so that residents can live their lives with dignity and respect. Ombudsmen work within the system to improve the quality of life and care of residents. Ombudsmen are a combination of volunteers and state mandated staff. Every nursing home should have the name and phone number of their ombudsman posted clearly for all residents and concerned visitors to view.
Who can an ombudsman help?
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- Residents of nursing homes
- Friends, family, and guardians of residents living in a nursing home
- Anyone considering moving into a nursing home
What can an ombudsman do?
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- Resolve complaints about the care or treatment in a nursing home
- Request improved individualized care
- Confidentially discuss problems and concerns
- Offer guidance in selecting a nursing home
- Provide information regarding resident rights.
- Answer questions about a transfer or discharge of a resident.
I often hear complaints from residents and family members about the poor care received from a nursing home. Typically it is not rise to the level of neglect, but it still has a negative impact on the individual and family members. Take control. Talk to the staff and discuss your concerns. If they do not change, talk to the ombudsman. Don't suffer with inadequate care, make noise and the nursing home will respond. Nursing homes want to provide good care to everyone. Tell the staff when they are doing a good job, and tell them when they can make positive changes. It will benefit the staff, the family, and most importantly the resident.
Karen Campbell is a Geriatric Care Manager and founder of Innovative Aging. Geriatric Care Managers work with elders and their loved ones to evaluate their needs and create a comprehensive service plan. To learn more please visit www.innovativeagingllc.com.
