Liberty Utilities Opens Customer Walk-in Centers

Liberty Utilities celebrated the grand opening of their walk-in centers on Sept. 10. The company is focused on becoming the local, responsive utility with a strong presence in the community.

“We are very happy to offer our customers a place where they can transact business with us face-to-face,” said Susan Fenton, director of Customer Care at Liberty Utilities. “Customers can pay their bill, request a new service or inquire about our programs.”

The new customer walk-in centers are located in Londonderry, Salem, Tilton, and the company will open their Lebanon location in October.

Liberty Utilities employs nearly 300 people across the state including call center and emergency dispatch representatives in Londonderry. “Whether you call or walk-in to one of our locations, you’ll be speaking with people right here in New Hampshire,” Fenton said. “We are very proud to be part of the local community.”

About Liberty Utilities Co.

Liberty Utilities Co. is an independent water, natural gas and electric company providing local utility management, service and support to small and mid-sized communities across the United States. With more than 450,000 customers, Liberty Utilities Co. is committed to local decision making that directly meets the needs of its customers. This means providing walk in customer service centers, creating jobs, and delivering responsive and reliable service. As a company, Liberty Utilities promotes local conservation and energy efficiency initiatives and programs for businesses and residential customers, including the low-income sector. The company measures its performance on customer experience, public and workplace safety, and service reliability. Liberty Utilities companies currently operate in nine states in the US. In New Hampshire, Liberty Utilities provides services to 86,000 natural gas and 43,000 electric distribution customers.

For more information, please visit LibertyUtilities.com.

Caption: A ribbon cutting ceremony was held at the new Liberty Utilities customer walk-in center in Londonderry. Ian Robertson, CEO of Algonquin Power & Utilities Corp. (center), Dan Saad, President, Liberty Utilities – NH (third from left) and a group of Liberty Utilities employees pose with Kevin Smith, Londonderry Town Manager (second from left). Courtesy

Submitted by Liberty Utilities.