June 5, 2015 — IvyRehab, a provider of outpatient physical therapy services with 35 locations throughout New Jersey, New York and Connecticut has been recognized by Avatar Solutions - an independent, nationally-recognized Surveyor of Patient Satisfaction- as the best outpatient healthcare company in the country for the second consecutive year and has awarded IvyRehab with their coveted Five Star Service Award.
The Five Star Service Award is presented to the outpatient healthcare company who received the highest overall score from patients surveyed in Avatar’s national database of over 600 healthcare companies representing more than 5,600 facilities and 14,000 providers. “It is with tremendous pride that I accept this award on behalf of every IvyRehab team member. To be recognized as the Best Outpatient Provider in the country, for two-years running, is truly a reflection of the quality of people we’ve been so fortunate to attract and retain. Ultimately, it’s all about the people.” said Michael Neuscheler, CEO
“We are committed to changing the way healthcare is delivered. As patients continue to be personally responsible for an increasing proportion of healthcare expenses, they have evolved into educated healthcare consumers who expect quality, value and convenience from their healthcare providers. It is imperative therefore not to simply meet, but to exceed, each patient’s expectations and that requires a complete team effort on the part of everyone at IvyRehab.”
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Lynn Ehrmantraut, Senior Vice President at Avatar Solutions noted “Not only did IvyRehab exceed patient expectations but did so for a patient population whose expectations are on the rise. This is typical of high performing organizations. Patients expect more and high performers deliver. This speaks to an exceptional degree of focus at all levels of the organization to deliver the very best for the patients and families IvyRehab serves.”
Michael Sportini, IvyRehab’s COO stated “This award reflects the culture that has been established at IvyRehab which is based upon the philosophy of always putting the patient first. If you’re in need of physical therapy services and visit an IvyRehab facility, I guarantee that you’ll experience this difference.”
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About IvyRehab Network, Inc.:
Founded in 2003 by Michael Neuscheler and Michael Sportini, IvyRehab is a rapidly growing provider of outpatient physical therapy services in the tri-state area. With over a decade in the business, the company’s success and longevity can be attributed to their guiding principle: to create a top-quality, unrivaled treatment experience catered to the individual. Using this ideal as the company’s foundation has led IvyRehab to be featured by Rehab Management Magazine’s Best of Rehab Facility for the years of 2011, 2012, and 2013, becoming ranked on the Inc. 5000 List of America’s Fastest-Growing Private Companies, and receiving the prestigious Five Star Service Award for 2013 and 2014 from Avatar Solutions – a leading Patient Experience Surveyor. For additional information, visit: www.ivyrehab.com
About Avatar Solutions
Avatar Solutions is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar provides CAHPS Surveys, Patient Experience Surveys, Employee Engagement Surveys and Physician Surveys to over 600 healthcare companies, 5600 healthcare facilities and over 14,000 clinicians nationwide. Avatar’s comprehensive suite of healthcare survey tools has received the exclusive endorsement of the American Hospital Association. Avatar works with some of the most well-known organizations in the nation, allowing clients to benchmark against the best.
Media Contact: Michael Sportini, COO
msportini@ivyrehab.com
914-777-8700 (w)
203-520-8164 (c)
