LOCAL MARINE CORP VET BRINGS LIFE LESSONS, WORK AND SUCCESS BACK TO HIS COMMUNITY

Local business operator Steve Rotay is what one might call a military star of Paul Davis. The restoration giant has been operating with a stellar reputation for around 50 years. Franchisees like Steve Rotay are the “why”. He is one of 375 independent franchisees in the Paul Davis system operating around the country. He signed his franchise agreement in 2000 for Lancaster and Lebanon and has since added several more territories stretching through New Jersey and Philadelphia and employing 70 people.

Rotay served in the Marine Corp. and said they taught him discipline and strength pure and simple. But it was his next step in life, working in sales for a Swiss company that really helped him learn how to set up his hugely successful Paul Davis franchise.

“In a global company,” said Rotay, “there is little room for excuses and the pace is fast. This company operated in 26 countries and was managed from Switzerland. Results and statistics were gathered and shared with everyone. We were constantly accountable for our actions and performance and had to project to a tee our planned objectives and performance for the following quarter and year. Transferring that work experience to my Paul Davis life was invaluable. I had the skill of developing a plan with short term measuring points. I was able to set weekly goals and not be distracted by “noise” that would prevent me from achieving my objective. That along with the discipline and mental toughness learned in the Marine Corps, brought my Paul Davis franchise to where it is today.”

Rotay had his mind set on “doing the right thing” and working and giving back to his community. In fact, Rotay ended his career with the Swiss company due to the fact that they wanted him to take his family and move to California to become the president of their U.S. office. Even with that huge opportunity offered, Rotay and his family had permanent roots in their New Jersey/Philadelphia with extended family and many friends. His exit from his global job brought him to purchase his Paul Davis franchise and he and his employees continue to give back to his community.

From flooding to ice dams, fires and frozen pipes, Paul Davis provides emergency response 24/7/365 to restore calm in the most chaotic of events.

Paul Davis employees receive extensive training and support in order to provide exceptional customer satisfaction with a “Perfect 10 Service” program that is an important company objective.

“Our success comes from the hard work and dedication of all our employees,” said Rotay. “Our No. 1 focus is on delivering outstanding customer service and constantly giving back to the community we serve. The things that I’m most proud of,” said Rotay, “are the culture and values that my employees and the company have. Walking through our office, there are numerous recognition plaques of community service projects and community contributions. The amount of support we give to the community is big. We are a $15m+ company. 90%+ of the money generated by the business stays in the community. We are truly part of the community. It makes me feel great that we came from literally nothing to becoming a major supporter of the community and make people’s lives better every day.”