Mountainside Hospital: Highly Reliable Rounding Is Working

MONTCLAIR, NJ — The Hackensack Meridian Health Mountainside Medical Center in Montclair says that a recently launched initiative called “Highly Reliable Rounding” (HRR) is helping to boost patient satisfaction rates and teamwork among its staff.

A hospital spokesperson told Patch that HRR is basically “everyone working together to ensure patient safety and best practices are implemented as a team, not individual nurses, physicians and so forth visiting a patient and doing their own thing so to speak.”

When Hackensack Meridian first implemented the program in 2016, patient satisfaction rates were at 83 percent for those who received HRR. However, last month, the hospital announced that in early 2018, patient satisfaction rates have risen to 90 percent, “a significant increase in a short period of time.”

According to Hackensack Meridian, additional benefits of HRR in the hospital setting include:

• decreased length of stay and readmissions
• enhanced patient safety
• decreased inappropriate utilization of certain procedures
• reducing medical costs through greater efficiency
• improved clinical outcomes yielding savings to the patient and hospital

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Photo: Hackensack Meridian Health Mountainside Medical Center