MORRISTOWN, NJ — Morris County residents can now get answers to questions about passports, elections, property records and other county services anytime, thanks to a new artificial intelligence-powered virtual assistant launched by the Morris County Clerk's Office.
County Clerk Ann F. Grossi announced the new online tool Monday, calling it a step toward making county government more accessible and responsive. Available 24 hours a day, seven days a week through the Morris County Clerk's website, the virtual assistant is designed to answer questions about a wide range of services offered by the office.
Residents can use the AI assistant to find information about passports, property records, elections, business registrations, notary services, veterans' records and other Clerk's Office functions. Officials said the service is intended to improve access to information, reduce wait times and allow residents to receive assistance outside of normal business hours.
According to the Clerk's Office, Morris County is believed to be the first county clerk's office in New Jersey to launch a resident-facing AI-powered virtual assistant.
"Our mission has always been to make government more accessible and responsive to the people we serve," Grossi said in a statement. "This technology allows us to provide information quickly while continuing to deliver the personal service our residents expect. Whether someone needs a passport, is searching property records, or has questions about elections, they deserve quick, reliable access to information. This new assistant helps us deliver exactly that."
The virtual assistant was developed through a partnership with government technology company TechForGov and consulting firm Arlington Analytics. Officials said the system was built to provide reliable, easy-to-understand responses while complementing, "not replacing," customer service staff.
"Harnessing artificial intelligence in local government is about improving the resident experience," said Himanshu Goil, founder and CEO of TechForGov. "By combining advanced AI with trusted government information, we're helping residents receive accurate answers quickly while allowing staff to focus on more complex and personalized services."
Michael Stanzilis, CEO of Arlington Analytics, said the project demonstrates how AI can improve government services without replacing the human element.
"This initiative demonstrates how artificial intelligence can enhance—not replace—public service by making government more accessible, more responsive, and more efficient," Stanzilis said. "Morris County is setting an example that other county governments throughout New Jersey—and beyond—can follow as they embrace responsible innovation."
The Clerk's Office said the launch is part of Morris County's broader effort to modernize public services while maintaining high standards of accuracy, transparency and customer service.
The Morris County Clerk's Office handles a variety of public services, including passport acceptance, election administration, property records, business registrations, notary public services, veterans' records and archival preservation. The new AI assistant is available through the Morris County Clerk's website at any time.
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