Riverview Receives Recognition from JD Power and Associates

For the seventh time, Riverview Medical Center has been named "Distinguished" by J.D. Power and Associates for offering an outstanding patient experience. The following is the complete release from Riverview detailing the award:

The stroke of a brush. The skill of a surgeon’s hand. A poet’s sonnet. A nurse’s words of encouragement. A joyful chorus. A team of caregivers. In many ways, the practice of medicine is an art. There is the science of care-giving but there is also an art to giving care.

For 2011, Riverview Medical Center has been once again “Distinguished” by J.D. Power and Associates for Outpatient Services. The J.D. Power and Associates “An Outstanding Patient Experience” recognition is one of the most prestigious health care distinctions in the nation. Riverview Medical Center is now a seven-time recipient of the J.D. Power and Associates Distinguished Hospital Award, with previous recognitions for Maternity (2009), Inpatient Services (2005, 2006), and Emergency Care Services (2008).

“The Riverview Medical Center team has brought the health care experience to an art form,” says Timothy J. Hogan, FACHE, president of Riverview Medical Center. “Every day, more than 1,000 team members at Riverview work together to provide an Outstanding Experience in Outpatient Services. They do it because they care. And, when our patients smile because of the experience we provide, that is a true masterpiece! This distinction also reconfirms Riverview’s commitment to deliver the highest quality of personalized care to our patients, and the fact that Riverview is now seven-times distinguished reinforces to the patients and families we serve that we are continually focused on exceeding their expectations."

To become distinguished, a hospital must exceed the national benchmark outlined by J.D. Power and Associates. An elite group of hospitals in the country currently holds this distinction.

“Achieving this distinction is a testimony to the compassion and care provided at Riverview Medical Center,” according to J.D. Power and Associates. “The results are noteworthy for excellence in attending to patient comfort, being efficient and treating patients with respect.”

Riverview’s wide array of outpatient programs provides quality care and service in a timely manner. These include same-day surgery, imaging, cancer care, rehabilitation, women’s diagnostics, pain management, cardiac care, and Crohn’s and colitis care.