CT Family-Owned Home Care Agency Earns Three Industry Awards

Assisted Living Services, Inc. today announced that it has received the distinguished 2025 Best of Home Care® –Leader in Experience Award, Best of Home Care® - Provider of Choice and Best of Home Care® - Employer of Choice from Activated Insights, formerly Home Care Pulse, the leading firm in experience management for post-acute care. Specifically, the Leader in Experience Award is the highest recognition bestowed by Activated Insights and is given to select home care businesses that consistently rank among the very highest in ten or more quality metrics. As a Leader in Experience, Assisted Living Services is now recognized among the top 10% of home care providers in the nation.

This accomplishment demonstrates Assisted Living Services’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of the company’s clients and caregivers were interviewed each month by Activated Insights. Over a 12-month period, Assisted Living Services received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Activated Insights, the company’s management team set goals to reach the highest level of Experience possible.

“As a family-owned and operated business for nearly 30 years, we truly view all of our employees and elderly clients as an extended family, so earning these prestigious awards is very fulfilling to us,” said Mario D’Aquila, MBA, chief operating officer at Assisted Living Services, Inc. “As we continue to grow in both size and locations, our underlying commitment to providing excellent in-home care will always remain our primary purpose.”

The Best of Home Care® – Leader in Experience Award highlights the top-performing home care businesses in the nation. Activated Insights believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Activated Insights, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Bud Meadows, chief executive officer of Activated Insights. “When we see agencies like Assisted Living Services that have so effectively provided outstanding care and employment experiences, we know that we’re on the right track. The management team has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To find out more about Assisted Living Services’ commitment to experience, please visit www.assistedlivingct.com or call 203.634.8668.

About Assisted Living Home Care Services

Since 1996, family-owned home care agency Assisted Living Services, Inc. in Cheshire, Westport and Putnam has provided quality senior care to residents across Connecticut with its 700+ employees and caregiving staff. The company’s unique CarePlus program blends personal care with technological safety and monitoring devices from sister company Assisted Living Technologies, Inc. The company was ranked on the 2020 Inc. 5000 list of fastest growing companies and recognized by Home Care Pulse® as a “Best of Home Care Leader In Excellence”, a designation given to the best home care providers in the nation. Learn more by visiting www.assistedlivingct.com, www.assistedlivingtechnologies.com or calling 203.634.8668.

About Activated Insights

Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention, and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based care, senior living, to post-acute care. For more information, visit: www.activatedinsights.com.