Major Verizon Outage Resolved: What To Know

NEW YORK CITY — Verizon customers across New York City experienced disruptions to their wireless voice and data services on Wednesday.

According to Downdetector, a website that collects user-submitted reports of outages, the Verizon outage impacted more than 10,000 customers in the city on Wednesday.

The outage started around noon, with the New York City’s Office of Emergency Management advising New Yorkers about the service issues an hour later.

Verizon acknowledged the issue publicly on Wednesday afternoon, posting a statement on X regarding the service disruption.

"We are aware of an issue impacting wireless voice and data services for some customers," Verizon said on the social media platform.

Around 10:30 p.m., Verizon said it had resolved the hours-long outage.

“Today, we let many of our customers down and for that, we are truly sorry,” a Verizon spokesperson told CNN.

Verizon has said they will provide account credits to customers that were affected.

Other areas where significant outages were reported included New Jersey, Miami and Atlanta.

Downdetector showed that more than 175,000 Verizon customers began to report issues with their service by 12:30 p.m. — but still remained elevated later into the afternoon, sitting at nearly 57,000 as of 3:30 p.m. Wednesday.

Impacted users said their phones were in “SOS” mode or had other no signal messages.

A handful of outage reports for other carriers also bubbled up on Wednesday — but companies like T-Mobile and AT&T quickly confirmed online that their services were operating normally. Both suggested that their customers may be encountering issues contacting people with Verizon's service, however.

The Associated Press contributed reporting