Every local business has a story worth sharing with the community. This series is as much about supporting companies as it is about celebrating the places and faces that make our community special.
Our spotlight today is on Russell Ossendryver.
Business: LabelsOntime Incorporated
Owner: Russell Ossendryver
Website: www.labelsontime.com
Address: 104 South Division Street
How did you come up with the name?
Businesses need labels delivered on time so they can get their mail and shipments out. It is a critical that they get the labels on time so they can ship out their products to their customers. Hence the name LabelsOntime.com
Why choose that location? Why start a business in this town?
Peekskill is excellent for a small start up business. It has all the infrastructure you need from transport, easy access from highways, restaurants, coffee shops, shopping and an educated pool of workers close by to the center to rely on. And the the real estate is very affordable. Peekskill has all the advantages necessary for a business to succeed.
Briefly, what business are you in?
Online sales of office and industrial supply
What's the most difficult moment or challenge you've faced as a business owner?
Making a decision when it is best to hire extra people and get larger space to operate so one can expand.
Were there any challenges that made you second guess your decision to be an entrepreneur?
Never! Having complete control over one's own destiny is a challenge and we love the rewards.
What's been your favorite moment or proudest achievement since opening?
Launching the website Labelsontime.com. We designed a site as simple and as easy to use as possible.
What's the most innovative idea your employees or customers have had that you put into practice?
There have been a few. Main one is using Voice Over Internet (VOIP) for all our telephone communication.
How do you deal with difficult customers?
We stay as polite as possible and will do anything to make sure they end up satisfied. We cannot afford bad reviews published online.
How does your business give back or get involved in the community?
We wish we could do. We try and give as much patronage to local business and hire local people.
Business: LabelsOntime Incorporated
Owner: Russell Ossendryver
Website: www.labelsontime.com
Address: 104 South Division Street
How did you come up with the name?
Businesses need labels delivered on time so they can get their mail and shipments out. It is a critical that they get the labels on time so they can ship out their products to their customers. Hence the name LabelsOntime.com
Why choose that location? Why start a business in this town?
Peekskill is excellent for a small start up business. It has all the infrastructure you need from transport, easy access from highways, restaurants, coffee shops, shopping and an educated pool of workers close by to the center to rely on. And the the real estate is very affordable. Peekskill has all the advantages necessary for a business to succeed.
Briefly, what business are you in?
Online sales of office and industrial supply
What's the most difficult moment or challenge you've faced as a business owner?
Making a decision when it is best to hire extra people and get larger space to operate so one can expand.
Were there any challenges that made you second guess your decision to be an entrepreneur?
Never! Having complete control over one's own destiny is a challenge and we love the rewards.
What's been your favorite moment or proudest achievement since opening?
Launching the website Labelsontime.com. We designed a site as simple and as easy to use as possible.
What's the most innovative idea your employees or customers have had that you put into practice?
There have been a few. Main one is using Voice Over Internet (VOIP) for all our telephone communication.
How do you deal with difficult customers?
We stay as polite as possible and will do anything to make sure they end up satisfied. We cannot afford bad reviews published online.
How does your business give back or get involved in the community?
We wish we could do. We try and give as much patronage to local business and hire local people.
The plan behind this series at Patch is to shine the spotlight on all our favorite local businesses, and to learn a little about the ones we may not know that well.
This is as much about supporting local businesses as it is about celebrating the places and faces that make our community special.
Find out what's happening in Peekskill-Cortlandtfor free with the latest updates from Patch.
Here's a simple form where local business owners can answer a few quick questions to be part of this ongoing feature.
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