Mail Delays, No Shows Frustrate Greenburgh Residents

That old slogan from the United States Postal Service that neither rain nor snow nor gloom of night will deter them from their appointed rounds might not entirely apply to Greenburgh.

Several residents - particularly in Hartsdale - have complained to town officials in recent weeks that their mail has either been delayed, strewn around the neighborhood, delivered to wrong addresses or not showing up at all. Residents who rely on the mail for medications have not received them, according to officials.

Greenburgh Town Supervisor Paul Feiner says that he has received at least 20 complaints, which he has passed along to postal officials. And this is not the first time Greenburgh residents have complained.

“Last year there were similar problems,” said Feiner in a statement to Patch. “Received over 80 complaints from residents. Service improved after the letters were forwarded to the appropriate officials but seems to have deteriorated again.”

Resident Frances Newburg summed it up some of the frustrations many residents feel. ”On days which have weather problems, we get no mail but our friends in Yorktown Heights, with worse weather related problems, get mail,” she wrote in an email. “We too cannot order medications through the mail because we cannot trust the post office to deliver it. This increases our costs for prescription drugs as we are unable to take advantage of the mail order discounts.”

The rough winter has played a factor in the lack of first-rate service, as have staffing cuts at some of the area postal facilities, Feiner said.

George Flood, spokesman for the postal service in Westchester, issued the following statement to Patch about the situation, and urged residents to contact the postal service when problems arise:

We are very proud of the job our employees do on a daily basis.

A few streets at the tail end of three of the twelve carrier routes in Hartsdale were impacted during last Thursday’s snow storm. Let me emphasize that 94 percent of the 6,835 street deliveries in Hartsdale were made on Thursday in very challenging conditions. Full mail delivery was resumed on Friday.

Service is a top priority for the Postal Service; so we want to hear from customers if we fail to meet their expectations. Customer feedback helps us keep our business on track. Any Greenburg resident, business owner, and community leader who has a concern or would like to share their comments with us are encouraged to contact our USPS Westchester District Consumer & Industry Contact at:

Consumer & Industry Contact

USPS Westchester District

1000 Westchester Avenue

White Plains NY 10610-9631

Tel: 914-697-7000 (Select option zero – Consumer Affairs)

All calls will be documented and our staff of consumer affairs professionals will work closely with our operations managers to ensure every effort is being made to address any service anomaly brought to our attention.

Customers can also give our toll-free Customer Care Center a call at 1-800-ASK-USPS (1-800-275-8777) or send us an email by clicking on Contact Us at the bottom of our USPS.com homepage; then follow the prompts.

Photo credit: Flickr Creative Commons

Subscribe to a free email newsletter and news alerts:

BEDFORD-KATONAH • BRONXVILLE-EASTCHESTER-TUCKAHOE • CHAPPAQUA-MOUNT KISCO • HARRISON • LARCHMONT-MAMARONECK • NANUET • NEW CITY • NEW ROCHELLE • NYACK-PIERMONT • OSSINING-CROTON • PEARL RIVER • PEEKSKILL-CORTLANDT • PELHAM • PORT CHESTER • PLEASANTVILLE-BRIARCLIFF • RIVERTOWNS • RYE • SCARSDALE • SOUTHEST-BREWSTER • TARRYTOWN-SLEEPY HOLLOW • WHITE PLAINS • YORKTOWN-SOMERS