Last Call for Pulse Family-Centered Patient Advocacy Training

Pulse Center for Patient Safety Education & Advocacy (Pulse CPSEA) says registration is about to close for its next Family-Centered Patient Advocacy training which will be held on two consecutive Friday afternoons in May, the 17th and 24th.

This training the latest in its ongoing series of community-based training workshops, teaches members of the community how to guard against possible harm when they or their families receive medical treatment, and even lays the groundwork for those wishing to become professional patient advocates.

Each session takes four hours. Cost for the course is $125 (group discounts available.)

Communication and Curiosity

This time, the training will have a special focus on communication between patients, families, and clinicians. Patient safety advocates recognize that poor communication may be the greatest obstacle to patient safety, and that there are many kinds of communication.

When a patient misunderstands his or her care plan or any other information being delivered by a clinician, healthcare professionals say that the patient has “low health literacy.”

This puts the complete responsibility on the patient to understand what the clinician is saying. Clinicians are “supposed to” ask patients to repeat back what they heard. That’s called “Teach Back,” and it helps ensure that misunderstand­ings are caught early.

“What did the doctor just say?”

Because the teach back method is being taught to medical professionals, it’s often assumed that they are using it. But according to Pulse president Ilene Corina, “I can tell you it’s not always done. Even when clinicians are surveyed and say they do ask patients to repeat back what they heard – they don’t always. So, let’s not assume that just because patient safety is taught, it’s being practiced. This is why it’s so important for groups like Pulse Center for Patient Safety Education & Advocacy to be teaching patients and their families what they should expect at their medical exams or hospitalizations. Family members can stop and ask the patient, ‘Can you tell the doctor what you heard her say?’”

Date: Part l Friday, May 17th & Part ll Friday, May 24th, 2019

Time: 12:30 PM to 4:30 PM

Place: 900 Walt Whitman Rd Suite 205 Melville, NY 11747

Getting curious can be the best part of communication. Want to learn how? Register here (https://www.research.net/r/FCPASpring2019) for our next Family Centered Patient Advocacy Training.