Million Air Named Most Improved by Aviation International

WEST HARRISON, NY (May 4, 2020) – Million Air at Westchester County Airport has been recognized as the “Most Improved” Fixed Based Operation in North America, according to a survey by Aviation International News.

The survey, conducted by the major trade publication covering the aviation industry, also placed Million Air Westchester in the top 20 percent of fixed based operators worldwide, coming in number 45 out of 4,500 operators reviewed.

“This is fantastic news for Million Air Westchester, and yet more proof that we are among the best when it comes to customer service,’’ said Million Air CEO Roger Woolsey. “Congratulations on this well-deserved honor go to our employees and the hundreds of local Union and craftspeople who labored to bring our new Westchester facilities to life.”

Million Air’s Westchester Airport General Manager, Lauren Rones Payne, said knowing that its clients hold Million Air in such high regard is a morale boost for employees who work in an industry heavily impacted by the recent coronavirus pandemic. “It’s nice to know that the work we do every day is recognized by the people we serve,’’ she said. “This is good news that is particularly welcome at this challenging time.’’

Woolsey noted that Million Air has made an enormous investment at Westchester with both a new hangar and high-amenity passenger services terminal. “These state-of-the-art facilities are not only making a tremendous difference for our clients and passengers but set a new standard for the airport,” he said. “We are demonstrating that facilities at Westchester Airport can be significantly upgraded while reducing the impacts on the surrounding community. Our new hangar, for example, enables us to reduce the number of empty ‘repositioning flights’ to and from the airport and reduce on-field aircraft deicing.”

The new passenger terminal and hangar are part of an $80 million investment by Million Air at the airport.

Aviation International News (AIN) has been conducting the FBO survey since 1981. From April 1, 2019, until Feb. 9, 2020, AIN asked its subscribers including pilots, flight attendants, dispatchers and people who use or make arrangements to rate the world’s 4,500 FBOs. Subscribers were asked to rate line service; passenger amenities; pilot amenities; facilities; and performance of customer service representatives at the FBOs they visited during the past 12 months.

Million Air operates its flagship FBO at Westchester County Airport where over the last several years it has invested more than $80 million constructing a state-of-the art passenger services terminal and hangar. Headquartered in Houston, Million Air operates an award-winning network of luxury executive FBO terminals, spanning three continents. Celebrating its 35th anniversary, Million Air has been named Best Large FBO Chain for the past nine years delivering genuine care and exceptional service to aircraft owners, pilots and their distinguished guests. www.millionair.com.