Strategic Plan Survey 2021

Press release from the White Plains Public Library:

March 30, 2021 5:38 am | by Admin

The Library is in the process of creating a new strategic plan, and it's important that we hear from you. Please take a few moments to complete this survey. Thanks!

Strategic Plan Survey 2021

1. What is your age:
*

12 - 18
19 - 30
31 - 50
51 - 64
65+
Prefer not to answer

Questions 2-5 refer to your use of the Library before Covid-19.

2. How often did you visit the White Plains Public Library building?
*

Daily
Weekly
Monthly
A few times a year
Once a year
Never

3. What were the reasons for your visit? (Check all that apply)
*

Computer use
Library sponsored programs
Community group meeting
English Language and/or Citizenship classes
Borrow materials (books, DVDs, audiobooks, music CDs)
Get help from a librarian
Use the WiFi
Use the conference rooms to meet or study with others
Look for a job
Use the copier, printer or fax services
Museum Pass and HotSpot lending program
Read or study in the Library
Visit the Edge (Teen Room)
Visit the Trove (Children’s Room)
Visit the café
Visit the Friends’ Book Store
Other: Please describeOther: Please describe

4. Have you used our café, The Everyday Healthy Café?
*

Yes
No
Wasn’t aware of it

5. If you have used our café, how was the experience?
*

Successful
Some of my needs were met
Unsuccessful? (Let us know why if you'd like)Unsuccessful? (Let us know why if you'd like)

6. If you have called or texted the Library seeking information, how was the experience?
*

Successful
Some of my needs were met
Unsuccessful? (Let us know why if you'd like)Unsuccessful? (Let us know why if you'd like)

7. While the Library Building has been closed for browsing, we have lent materials through our Grab & Go service. Have you used our Grab & Go service?
*

Yes
No
Wasn’t aware of it

8. If you have used our Grab & Go service, how would you rate it?
*

Successful
Some of my needs were met
Unsuccessful? (Let us know why if you'd like)Unsuccessful? (Let us know why if you'd like)

9. How often do you visit the White Plains Public Library website and/or use the Library’s eResources, like eBooks?
*

Daily
Weekly
Monthly
A few times a year
Once a year
Never

10. Why did you visit our website? (Check all that apply)
*

Overdrive / Libby for eBooks, eAudiobooks
Hoopla (eBooks, music, tv shows)
AcornTV
Medici.tv
Online magazines
Consumer Reports
Kanopy
Check my library account
Search the catalog and reserve materials
Reserve museum passes/HotSpots
Read the eNewsletter
Check / Sign up for online programs
Ancestry.com
Lynda.com
Learning Express Library
ReferenceUSA
Foundation Directory Online
Other: Please describeOther: Please describe

11. How was your most recent e-Visit to the Library?
*

Successful
Some of my needs were met
Unsuccessful? (Let us know why if you'd like)Unsuccessful? (Let us know why if you'd like)

12. What parts of the collection would you most like to see improved or updated? (Check all that apply)
*

Trove (Children’s) materials
Edge (Teen) materials
Magazines and newspapers
Books on CD
DVDs / BluRays
Adult nonfiction Books
Adult fiction Books
Music on CD
eBooks / digital audiobooks
Job Information
Online streaming services
Large print materials

13. What areas of the Library building would you like to see improved? (Check all that apply)
*

Study rooms
More quiet space
Better directional signage
Layout and arrangement of materials
Acoustics
Lighting
Ease of access to the Library
Community meeting rooms
Comfortable seating
Trove (Children’s) Room
Edge (Teen) Room
Cleanliness
Other: Please describeOther: Please describe

14. What types of Library programs would you like to attend? (Check all that apply)
*

Book Clubs / Discussions
Children’s programs
Teen programs
Health & Wellness programs
Personal finance
Crafts and How-To-Projects
Job seeking
One-on-One computer training
Library programs at other locations in the community
Summer reading programs
Travel or history programs
Genealogy workshops
Programs on current events/social issues
Other: Please describeOther: Please describe

15. How do you find out about our services and programs? (Check all that apply)
*

Fliers
Facebook / Social Media
Library eNewsletters
Library website
Parks & Recreation Guides
Word of mouth
Other: Please specifyOther: Please specify

16. Please share other comments or recommendations:
*

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This press release was produced by the White Plains Public Library. The views expressed are the author's own.